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Our Terms of Service

Effective Date: 9.30.24

Welcome to HeadFirst Studios! These Terms of Service (“Terms”) govern your access to and use of our graphic design services. By engaging our services, you agree to the following terms. If you do not agree, please discontinue use of our services.

1. Services Provided

We offer a range of design services, including:

• Branding and logo design

• Social media content design

• Marketing materials (flyers, brochures, digital ads, etc.)

• Website design assets

• Print-ready files and digital templates

Specific services will be detailed in individual agreements or proposals.

2. Client Responsibilities

To ensure smooth collaboration, clients agree to:

• Provide clear project briefs, brand guidelines, and all necessary assets in a timely manner.

• Respond promptly to requests for feedback, approvals, or revisions.

• Approve final designs within the agreed timeline to avoid delays.

We are not responsible for missed deadlines resulting from delays in client feedback or asset delivery.

3. Fees and Payment

• Payment Terms: Services are billed according to the rates outlined in the project proposal or invoice. Payment is due within 15 days of the invoice date.

• Late Fees: Unpaid invoices beyond 15 days may incur a 10% late fee.

• Refund Policy: Payments are non-refundable once design work has begun, except in the case of service errors or by mutual agreement.

4. Revisions and Approval Process

• Included Revisions: We allow unlimited revisions as part of each project.

• Feedback Delays: If no feedback is provided within 15 days, the project will be marked as complete and invoiced accordingly.

5. Intellectual Property and Ownership

• Ownership: Final design files become the property of the client upon full payment.

• Portfolio Use: We reserve the right to display completed designs in our portfolio, marketing materials, and case studies unless otherwise agreed in writing.

• Third-Party Assets: The client is responsible for securing any necessary licenses for third-party assets (e.g., stock images or fonts).

6. Marketing Communications and Consent

By engaging with our services, you agree to receive marketing emails and updates about our offerings, promotions, and new services. You can unsubscribe at any time via the link in our emails, or by contacting us at [email protected].

7. Delivery of Files and Project Timelines

• Final design files will be delivered in the agreed formats (e.g., PNG, PDF, AI).

• We are not responsible for delays caused by unforeseen circumstances, including client delays or third-party printing or software issues.

8. Platform and Software Requirements

It is the client’s responsibility to ensure compatibility with required software (e.g., Adobe Creative Suite) for working with editable files.

9. Termination of Services

Either party may terminate the agreement with 30 days written notice. All work completed up to the termination date will be invoiced and must be paid in full.

10. Confidentiality

We respect the confidentiality of any proprietary information shared during the project.

11. Limitation of Liability

We are not responsible for:

• Losses or damages resulting from how the designs are used.

• Issues with third-party printing, distribution, or delivery.

• Unforeseen delays beyond our control.

Our liability is limited to the amount paid for the services rendered.

12. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, such as natural disasters, internet outages, or emergencies.

13. Governing Law

These Terms will be governed by and interpreted under the laws of Michigan, United States, without regard to its conflict of laws principles.

14. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website with the new effective date. Continued use of our services indicates your acceptance of any changes.